Trust me, I'm accountable: Trust and accountability online
Batya Friedman, John C. Thomas, et al.
CHI EA 1999
This paper reports on a observational study and 2 experimental studies of the design process deriving from our interest in improving the design of computer software. A model of design is developed from these studies. This consists of 3 interacting processes: goal elaboration, design generation and design evaluation. The experimental studies show that design specifications are often incorrect and incomplete with different designers paying more or less attention to different aspects of the design. Finally, from the design model and the results of the experimental studies, a number of aids to the design process are developed and discussed. © 1980, Academic Press Inc. (London) Ltd.. All rights reserved.
Batya Friedman, John C. Thomas, et al.
CHI EA 1999
Lance A. Miller, John C. Thomas
International Journal of Man-Machine Studies
Ahmet Baki Kocaballi, Emre Sezgin, et al.
JMIR
Susan M. Dray, Clare-Marie Karat, et al.
CHI EA 2016