Assessing expertise awareness in resolution networks
- Yi Chen
- Shu Tao
- et al.
- 2010
- ASONAM 2010
Conference paper
Publications
4 results for Qihong Shao
Ranking mortgage origination applications using customer, product, environment and workflow attributes
- Qihong Shao
- Anshul Sheopuri
- et al.
- 2009
- ICCCBDA 2009
Conference paperEfficient ticket routing by resolution sequence mining
- Qihong Shao
- Yi Chen
- et al.
- 2008
- KDD 2008
Conference paperEasyTicket: A ticket routing recommendation engine for enterprise problem resolution
- Qihong Shao
- Yi Chen
- et al.
- 2008
- VLDB
Paper