Staffing optimization in complex service delivery systems
- Yixin Diao
- Aliza Heching
- 2011
- CNSM 2011
Conference paper
Publications
15 results for Aliza Heching
Modeling a complex global service delivery system
- Yixin Diao
- Aliza Heching
- et al.
- 2011
- WSC 2011
Conference paperElements of system design optimization in service quality management
- Nikos Anerousis
- Yixin Diao
- et al.
- 2010
- NOMS 2010
Conference paperA framework for model-based continuous improvement of global IT service delivery operations
- Abhijit Bose
- Aliza Heching
- et al.
- 2008
- SCC 2008
Conference paperMultilocation combined pricing and inventory control
- Awi Federgruen
- Aliza Heching
- 2002
- Manuf. Serv. Oper. Manage.
Paper