Constructing the Knowledge Base for Cognitive IT Service Management
- Qing Wang
- Wubai Zhou
- et al.
- 2017
- SCC 2017
Conference paper
Publications
51 results for Genady Ya. Grabarnik
STAR: A system for ticket analysis and resolution
- Wubai Zhou
- Wei Xue
- et al.
- 2017
- KDD 2017
Conference paperKnowledge Guided Hierarchical Multi-Label Classification over Ticket Data
- Chunqiu Zeng
- Wubai Zhou
- et al.
- 2017
- IEEE TNSM
PaperData-driven cloud-based IT services performance forecasting
- Genady Ya. Grabarnik
- Mauro Tortonesi
- et al.
- 2016
- Big Data 2016
Conference paperResolution Recommendation for Event Tickets in Service Management
- Wubai Zhou
- Liang Tang
- et al.
- 2016
- IEEE TNSM
PaperRecommending ticket resolution using feature adaptation
- Wubai Zhou
- Tao Li
- et al.
- 2015
- CNSM 2015
Conference paperBusiness-driven configuration of IT services in public and hybrid clouds based on performance forecasting
- Genady Ya. Grabarnik
- Mauro Tortonesi
- et al.
- 2015
- IM 2015
Conference paperResolution recommendation for event tickets in service management
- Wubai Zhou
- Liang Tang
- et al.
- 2015
- IM 2015
Conference paperA note on non-commutative ergodic theorems for actions of hyperbolic groups
- Genady Ya. Grabarnik
- Alexander A. Katz
- et al.
- 2015
- J. Math. Anal. Appl.
PaperTesting performance of IT service associates under variable load
- Genady Ya. Grabarnik
- Yefim Haim Michlin
- et al.
- 2014
- NOMS 2014
Conference paper