Multi-tenant solution for IT service management: A quantitative study of benefits
- Larisa Shwartz
- Yixin Diao
- et al.
- 2009
- IM 2009
Conference paper
Publications
74 results for Larisa Shwartz
Towards an optimized model of incident ticket correlation
- Patricia Marcu
- Genady Grabarnik
- et al.
- 2009
- IM 2009
Conference paperToward transforming business continuity services
- Christopher Ward
- Shimon Agassi
- et al.
- 2009
- IBM J. Res. Dev
PaperIt service management of using heterogeneous, dynamically alterable configuration item lifecycles
- David Loewenstern
- Larisa Shwartz
- 2008
- ICEIS 2008
Conference paperDecomposition of IT service processes and alternative service identification using ontologies
- Christian Bartsch
- Larisa Shwartz
- et al.
- 2008
- NOMS 2008
Conference paperDynamic management of outsourced service processes' QoS in a service provider - Service supplier environment
- Genady Grabarnik
- Heiko Ludwig
- et al.
- 2008
- BDIM 2008
Conference paperManagement of service process QoS in a service provider - Service supplier environment
- Genady Grabarnik
- Heiko Ludwig
- et al.
- 2007
- CEC/EEE 2007
Conference paperGrid resource consumption estimates and planing
- G. Grabarnik
- L. Kozakov
- et al.
- 2007
- ICAS 2007
Conference paperIT service provider's multi-customer and multi-tenant environments
- Larisa Shwartz
- Naga Ayachitula
- et al.
- 2007
- CEC/EEE 2007
Conference paperIT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows
- Naga Ayachitula
- Melissa Buco
- et al.
- 2007
- SCC 2007
Conference paper