Optimizing organizational design in complex service delivery systems
- Yixin Diao
- Gargi Dasgupta
- 2014
- CNSM 2014
Conference paper
Publications
62 results for Yixin Diao
SLA impact modeling for service engagement
- Yixin Diao
- Linh Lam
- et al.
- 2013
- CNSM 2013
Conference paperA dynamic request dispatching system for IT service management
- David Loewenstern
- Yixin Diao
- 2012
- CNSM 2012
Conference paperAnalysis of operational data to improve performance in service delivery systems
- Yixin Diao
- Aliza Heching
- 2012
- CNSM 2012
Conference paperClosed loop performance management for service delivery systems
- Yixin Diao
- Aliza Heching
- 2012
- NOMS 2012
Conference paperStaffing optimization in complex service delivery systems
- Yixin Diao
- Aliza Heching
- 2011
- CNSM 2011
Conference paperModeling a complex global service delivery system
- Yixin Diao
- Aliza Heching
- et al.
- 2011
- WSC 2011
Conference paperA report on CNSM 2010
- Yixin Diao
- Hanan Lutfiyya
- et al.
- 2010
- J Network Syst Manage
PaperDispatch tooling for global service delivery
- David Loewenstern
- Melissa Buco
- et al.
- 2010
- CNSM 2010
Conference paperElements of system design optimization in service quality management
- Nikos Anerousis
- Yixin Diao
- et al.
- 2010
- NOMS 2010
Conference paper