Mining top issues from contact center logs for self help portals
- Dinesh Garg
- Nanda Kambhatla
- et al.
- 2008
- SCC 2008
Conference paper
Publications
63 results for Maja Vukovic
An architecture for rapid, on-demand service composition
- Maja Vuković
- Evangelos Kotsovinos
- et al.
- 2007
- Service Oriented Computing and Applications
PaperBlogIT: Multimedia chronicling for improved capture, sharing, and retrieval of solutions in contact center applications
- Maja Vukovic
- Shahram Ebadollahi
- et al.
- 2007
- ICME 2007
Conference paper