Automatic classification of change requests for improved IT service quality
- Cristina Kadar
- Dorothea Wiesmann
- et al.
- 2011
- SRII 2011
Conference paper
Publications
35 results at SRII 2011
Design time validation of service orientation principles using design diagrams
- Kalapriya Kannan
- Anuradha Bhamidipaty
- et al.
- 2011
- SRII 2011
Conference paperComplex service management in a hybrid cloud
- Changshen Kang
- Ray Strong
- et al.
- 2011
- SRII 2011
Conference paperOptimal training data selection for rule-based data cleansing models
- Snigdha Chaturvedi
- Tanveer A. Faruquie
- et al.
- 2011
- SRII 2011
Conference paperAnalytical pathway methodology: Simplifying business intelligence consulting
- Larry Proctor
- Cheryl A. Kieliszewski
- et al.
- 2011
- SRII 2011
Conference paperLanguage translation tools drive productivity improvements for global delivery of services
- Hideo Watanabe
- Nanda Kambhatla
- et al.
- 2011
- SRII 2011
Conference paperAutomated optimal dispatching of service requests
- Anubha Verma
- Nirmit V. Desai
- et al.
- 2011
- SRII 2011
Conference paperClient touchpoint modeling making the invisible visible within IT service delivery organizations
- Joe Bolinger
- Aqueasha Martin
- et al.
- 2011
- SRII 2011
Conference paperDetermining value co-creation opportunity in B2B services
- Karuna P. Joshi
- Murthy Chebiyyam
- 2011
- SRII 2011
Conference paperCloud-based infrastructure for managing and analyzing environmental resources
- Fumiko Satoh
- Mayumi Itakura
- 2011
- SRII 2011
Conference paper