SOAR: SOcially Aware Routing for request matching in enterprise environments
- Asheq Khan
- Hani Jamjoom
- 2008
- SCC 2008
Conference paper
Publications
24864 results for Exploratory Science
Optimal resource action planning analytics for services delivery using hiring, contracting & cross-training of various skills
- Dharmashankar Subramanian
- Lianjun An
- 2008
- SCC 2008
Conference paperMining top issues from contact center logs for self help portals
- Dinesh Garg
- Nanda Kambhatla
- et al.
- 2008
- SCC 2008
Conference paperA graph theory based impact and completion analysis framework and applications for modeling SOA solution components
- Nianjun Zhou
- Liang-Jie Zhang
- 2008
- SCC 2008
Conference paperA graphical approach to providing infrastructure recommendations for IT
- Ashwin Lall
- Anca Sailer
- et al.
- 2008
- SCC 2008
Conference paperAnti-patterns: Integrating distributed and heterogeneous data sources in SOAs
- Hakan Hacigümüş
- 2008
- SERVICES 2008
Conference paperSolving the service composition puzzle
- Yuan-Chi Chang
- Pietro Mazzoleni
- et al.
- 2008
- SCC 2008
Conference paperMultimedia chat for helpdesks: A practical SOA architecture
- Zon-Yin Shae
- Tony Bergstrom
- et al.
- 2008
- SERVICES 2008
Conference paperEnhanced maintenance services with automatic structuring of IT problem ticket data
- Xing Wei
- Anca Sailer
- et al.
- 2008
- SCC 2008
Conference paperOn improving change management process for enterprise IT services
- Xiang Luo
- Koushik Kar
- et al.
- 2008
- SCC 2008
Conference paper