Paulina Toro Isaza

Title

Advisory Software Engineer

Bio

I am a software developer working in AIOps with a focus on machine learning and natural language processing. My other research interests include bias and fairness in NLP.

Publications

Developing AI Agents for IT Automation Tasks with ITBench
- - Bhavya Bhavya
  - Paulina Toro Isaza
  - et al.
- 2026
- AAAI 2026
Tutorial
Automated Single-Turn Solution Recommendation System for Software IT Support Tickets
- - Paulina Toro Isaza
  - Michael Nidd
  - et al.
- 2025
- Big Data 2025
Conference paper
The Literary Canons of Large-Language Models: An Exploration of the Frequency of Novel and Author Generations Across Gender, Race and Ethnicity, and Nationality
- - Paulina Toro Isaza
  - Nalani Kopp
- 2025
- NAACL 2025
Workshop paper
Exploring Large Language Models for Low-Resource IT Information Extraction
- - Bhavya -
  - Paulina Toro Isaza
  - et al.
- 2023
- ICDM 2023
Workshop paper

Top collaborators

Yu Deng

Principal Research Scientist, Manager - AI for IT Operations and Services

Michael Nidd

Researcher in AI for IT Operations

Jae-wook Ahn

Research Staff Member

Ruchi Mahindru

Distinguished Engineer - IT Automation Research, IBM Master Inventor